Support

Something not working, or a question the FAQ doesn't answer? Use Report a problem in the app. A person reads every report.

Reporting a problem

Open the menu in the app and choose Report a problem. Tell us what you were doing, roughly what time it happened, and whether you were using your Watch or iPhone. The report adds technical logs that never include audio, and includes your latest transcript only if you check the box. Please don't type in anything private from your conversations; we can find the right moment from the time.

Common questions

Ashley stopped listening

Phone calls, Siri and some other apps can take over the microphone. If the orange microphone light has gone off, tap to start listening again.

A card got someone's name wrong

Open the card, find the speaker, and choose the right person. Ashley uses the correction next time.

Someone asked me to delete a conversation

Press and hold the event card for that conversation, or tap ⋯ in the top-right corner, and choose Delete. Its audio, transcript, card and voiceprints are removed from our server.

I want to leave the waitlist or delete my account

To leave the waitlist, email us from the address you signed up with. To delete your account, open your account page in the app and choose Delete account. Everything is erased straight away. Copies in our encrypted backups are cleared within 14 days and are never restored. See privacy for details.

How do I cancel my subscription?

If you subscribed in the app: iPhone Settings, your name, Subscriptions. If you subscribed on the website: open Subscribe and choose Manage subscription.

Where does my data go?

Our data sharing page lists every service that touches it, and exactly what each one receives.